Privacy Policy

Last updated: June 2025

Who We Are

Mathias Auto Locksmith is a sole trader business operated by Gareth Mathias, based in Basingstoke, Hampshire. We are the data controller for the personal information you provide to us.

If you have any questions about how we handle your data, contact us at mathiasautolocksmith@gmail.com or by calling 07539 355305.

What Personal Data We Collect

We collect personal data only when you voluntarily provide it to us. This includes:

• Your name (first and last)
• Your telephone number
• Your email address
• The nature of your enquiry or service request
• Your vehicle location (if provided when booking an emergency call out)

We do not collect sensitive personal data and we do not use any automated decision-making or profiling.

How We Collect Your Data

We collect data through:

• The contact form on this website (processed via Basin, a third-party form service)
• Direct telephone calls and text messages
• Email correspondence

How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide the auto locksmith services you request
• Contact you regarding your booking or call out
• Send you a quote or invoice where applicable

Our lawful basis for processing your data is the performance of a contract (or steps taken prior to entering a contract) under Article 6(1)(b) of the UK GDPR. Where you contact us with a general enquiry, our basis is legitimate interests under Article 6(1)(f).

We do not use your data for marketing, and we do not sell or share your data with third parties for their own commercial purposes.

Third-Party Processors

When you submit the contact form on this website, your data is processed by Basin (usebasin.com), a third-party form backend service. Basin stores submitted form data on our behalf and delivers it to us by email. Basin's own privacy policy applies to this processing. We recommend reviewing it at usebasin.com.

How Long We Keep Your Data

We retain your contact details and correspondence for as long as is necessary to fulfil the service you requested and to meet any legal obligations (such as financial record-keeping). In practice this is typically no longer than six years, in line with HMRC requirements for self-employed records.

Your Rights Under UK GDPR

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (the "right to be forgotten")
• Object to processing based on legitimate interests
• Request restriction of processing in certain circumstances
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at mathiasautolocksmith@gmail.com. We will respond within 30 days.

Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or disclosure. Our website is served over HTTPS. We do not store payment card details.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact

For any privacy-related queries, contact us at mathiasautolocksmith@gmail.com or call 07539 355305.